Klara – Patient Communication

The COVID-19 pandemic has transformed telemedicine from an innovative solution to a necessity. Klara is a pioneering provider of ingenious solutions to make telemedicine a routinely used part of our healthcare system.

The ongoing pandemic situation keeps reminding us of the importance of using telemedicine to deliver care, especially as a means of reducing the risks of cross-contamination caused by close contact. Through Klara, the value of telemedicine is fully realized, not only in emergencies but also in everyday practice.

Klara is an advanced yet easy-to-use platform that can help doctors and other healthcare professionals to grow their practice by providing patients convenient access to all healthcare services while streamlining the internal operations.

Doctors can now evaluate and follow up with their patients remotely with the help of Klara’s secure messaging and video visits features that work together seamlessly to enhance the overall experience for both the patient and the doctor.

Through Klara, one can conduct real-time doctor-patient video visits with up to 4 participants. It also has an extension for Google Chrome which allows the doctor to hold a video visit and document notes in the patient’s chart, all in one window.

The platform also provides prompt customer service to address patients’ concerns around the visit like scheduling, insurance verification, care instructions, and more.

Before the video visit begins, the patients join a virtual waiting room where they can test their settings and get settled.  This helps the patients to be ready to go by the time the appointment starts. During a visit, the doctors can engage with patients through proactive features on Klara like screen sharing and visual presentation of test results, x-rays, educational materials, and more. All the shared information can be easily accessed long after the appointment is over.

Klara is seamlessly connected to over 50 EHR and PM systems that enable the user to automate communication across the entire care journey of the patient and keep all the patient information centralized and synchronized in one place.

Klara started with a mission to transform healthcare communication in a way that every patient can receive great healthcare services. Using Klara, healthcare providers can securely communicate with their patients and with each other, without worrying about HIPAA compliance or losing track of patient information.

Klara was founded in 2013 by Simon Bolz and Simon Lorenz and is backed by several eminent investors such as Firstmark Capital, Lerer Hippeau, Flatiron Health founders Zac Weinberg and Nat Turner among others. The company is headquartered in New York and has another office in Berlin.

“Klara was founded in 2013 with the vision to solve the inefficiencies in healthcare through communication. Klara has been proven to improve collaboration, profitability, and patient outcomes,” says Simon Lorenz, Co-Founder, and Co-CEO of Klara.

Klara has been featured in the Wall Street Journal, Fortune, Crain’s NY, Healthcare IT News, the Discovery Channel among others since its inception in 2013. Users all across the world have testified to Klara having increased patient satisfaction, and reduced time spent on administrative work.

Patients love Klara. The average practice sees a patient adoption rate that exceeds 80%. This equals approximately 3x the adoption rates of patient portals and emails.

Recently, this healthcare technology portfolio company has joined the ModMed family! Klara has grown swiftly into a leader in patient communication and collaboration whose platform empowers patients to take greater control of their healthcare experience and practices to increase efficiency. Klara and ModMed are positioned to create even better patient-centric experiences at a time when digital healthcare is essential for each of us.

Klara’s AI-powered platform is solely designed to enable collaboration and communication between the practitioner and the patients including how patients discover, select and engage with a provider.

Thousands of healthcare providers across more than 40 specialties trust Klara to provide a delightful patient experience while streamlining their administrative workflows and saving multiple hours daily.

Klara has won numerous accolades including Silicon Valley’s Health 2.0 Award and was also named as one of the Best Entrepreneurial Companies in America by Entrepreneur Magazine in 2016.